MARTX STORE
Support and Order Help
Find help with gift-card delivery, eSIM installation, payment status and your MartX account.
A paid order is still pending
Open your orders and check the current status. Payment confirmation and provider delivery are separate steps. Avoid paying again while the first payment is being checked.
If you need help, email support@martx.io with your order ID, the account email, payment reference and a brief description of the problem.
Gift-card redemption help
Check that the product's country, currency and redemption instructions match the account where you are using it. Keep the code private. Describe the error message when contacting support, without posting the code publicly.
eSIM installation help
Open My eSIMs for available installation details. Confirm your device supports eSIM and follow its specific instructions. Contact support before deleting a profile that fails to activate.
Account and privacy requests
For sign-in trouble, describe the step that failed. Never send your password, one-time login code or payment-card details. Read our privacy policy or visit account deletion for deletion requests.